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Privacy policy

BISHWA MEGA MAART PRIVATE LIMITED (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Delivery Partner mobile application, website, or related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Full Name

  • Phone Number

  • Email Address

  • Residential Address

  • Government ID details (if required for verification)

  • Profile photo

  • Bank account or payment details (for payouts)

  • Vehicle details (if applicable)

b) Delivery & Operational Information

  • Order details

  • Pickup and delivery addresses

  • Delivery status and history

  • Communication records related to deliveries

c) Location Data (IMPORTANT)

Our Delivery Partner App requires access to your device location.

Types of Location Data Collected

  • Precise GPS location (real-time)

  • Approximate location based on network data

When Location is Collected

Location data may be collected:

  • When the app is open and in use (foreground)

  • When the app is running in the background (if enabled)

  • During active delivery tasks

  • For navigation and route optimization

  • To ensure delivery completion

Purpose of Location Collection

We use location data to:

  • Assign deliveries based on proximity

  • Provide navigation and routing assistance

  • Track deliveries in real time

  • Share delivery progress with customers

  • Verify delivery completion

  • Improve operational efficiency

  • Ensure safety, accountability, and fraud prevention

Location Sharing

Location information may be shared with:

  • Customers receiving the delivery

  • Our internal operations team

  • Service providers supporting delivery tracking

  • Legal authorities when required

We do NOT sell location data.

Control Over Location Permissions

You may enable or disable location access through your device settings. However, disabling location may prevent you from performing delivery tasks and using core features of the app.

d) Technical Information

We may automatically collect:

  • IP address

  • Device type and model

  • Operating system version

  • App version

  • Device identifiers

  • Log data

  • Usage statistics

  • Crash reports

e) Cookies & Tracking Technologies

If you use our website, we may use cookies and similar technologies to:

  • Improve functionality

  • Analyze usage

  • Remember preferences

You can disable cookies through browser settings.

2. How We Use Your Information

We use collected information to:

  • Register and manage delivery partner accounts

  • Assign and manage delivery tasks

  • Enable navigation and tracking

  • Process payments and payouts

  • Communicate updates and support messages

  • Improve app performance and user experience

  • Prevent fraud and misuse

  • Ensure safety and security

  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal information.

We may share information with:

  • Customers for delivery coordination

  • Payment processors and banks

  • IT and cloud service providers

  • Analytics providers

  • Law enforcement or regulatory authorities when required

  • Business partners necessary for service delivery

All third parties are required to maintain confidentiality and security.

4. Data Security

We implement appropriate technical and organizational measures to protect your data from:

  • Unauthorized access

  • Loss or theft

  • Misuse

  • Alteration

However, no digital platform can guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

After this period, data may be securely deleted or anonymized.

6. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent where applicable

  • Object to certain processing activities

To exercise these rights, contact us using the details below.

7. Third-Party Links & Services

Our app or website may contain links to third-party platforms (such as maps or payment gateways). We are not responsible for their privacy practices.

8. Children’s Privacy

Our services are intended only for individuals aged 18 years or older. We do not knowingly collect data from children.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

BISHWA MEGA MAART PRIVATE LIMITED
📍 BADA PIND ROAD, SARGAM COMPLEX, GORAYA, Punjab – 144409, India
📧 Email: support@bishwaam.in
📞 Phone: +91 95010 23300